{"id":39986,"date":"2024-09-22T15:33:12","date_gmt":"2024-09-22T21:33:12","guid":{"rendered":"https:\/\/informante.mx\/?p=39986"},"modified":"2024-09-22T15:33:20","modified_gmt":"2024-09-22T21:33:20","slug":"paso-a-paso-asi-puedes-presentar-una-queja-o-denuncia-ante-profeco","status":"publish","type":"post","link":"https:\/\/informante.mx\/?p=39986","title":{"rendered":"Paso a paso, as\u00ed puedes presentar una queja o denuncia ante Profeco"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Te decimos qu\u00e9 puedes hacer ante Profeco cuando un proveedor no cumple con lo acordado al adquirir un producto o servicio<\/h2>\n\n\n\n<p><strong>Redacci\u00f3n Informante<\/strong><\/p>\n\n\n\n<p>La misi\u00f3n de la Procuradur\u00eda Federal del Consumidor\u00a0<strong>(Profeco),<\/strong>\u00a0es proteger los derechos de los consumidores, de manera que si al adquirir un producto o contratar un servicio, el proveedor no respeta los t\u00e9rminos, condiciones o garant\u00edas,\u00a0<strong>puedes presentar la queja o denuncia correspondiente.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-uagb-image aligncenter uagb-block-2fa8c9c2 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\"  sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/assets.ejecentral.com.mx\/dims4\/default\/d28f3cd\/2147483647\/strip\/true\/crop\/1200x650+0+0\/resize\/2658x1440!\/quality\/90\/?url=https%3A%2F%2Fk3-prod-ejecentral.s3.us-west-2.amazonaws.com%2Fbrightspot%2Fad%2F97%2F89fd3ab342f6b3bc5bef76e3d153%2Fpersonal-de-la-profeco.jpg\" alt=\"\" width=\"700\" height=\"574\" title=\"\" loading=\"lazy\" role=\"img\"\/><figcaption class=\"uagb-image-caption\">Personal de la Profeco verifica el peso de las b\u00e1sculas de los negocios de la Central de Abastos \/ Foto: Archivo Cuartoscuro<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Requisitos para presentar queja ante Profeco<\/h2>\n\n\n\n<p>Las personas que deseen presentar una queja ante&nbsp;<strong>Profeco<\/strong>, deber\u00e1n acudir personalmente a la Oficina de Defensa del Consumidor&nbsp;<strong>(ODECO),<\/strong>&nbsp;m\u00e1s cercana a su domicilio y deber\u00e1n presentar lo siguiente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nombre y domicilio<\/li>\n\n\n\n<li>Identificaci\u00f3n oficial<\/li>\n\n\n\n<li>Contrato, recibo o comprobante de compra<\/li>\n\n\n\n<li>Nombre y domicilio del proveedor (en caso de no aparecer en el recibo, se\u00f1alar el lugar donde puede ser localizado)<\/li>\n\n\n\n<li>Descripci\u00f3n del bien o servicio que se reclama y la descripci\u00f3n de los hechos que dieron lugar a la queja.<\/li>\n\n\n\n<li>Formato de recepci\u00f3n de queja impreso.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfY si estoy fuera del pa\u00eds?<\/h2>\n\n\n\n<p>Las personas que se encuentren fuera del pa\u00eds tambi\u00e9n pueden presentar una queja ante la Profeco,&nbsp;<strong>que puede ser v\u00eda telef\u00f3nica o por internet<\/strong>&nbsp;a trav\u00e9s del Departamento de Conciliaci\u00f3n a Residentes en el Extranjero (CARE), bajo este procedimiento:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presentar carta explicando los hechos (Con nombre, domicilio, correo electr\u00f3nico, as\u00ed como los del proveedor que te afect\u00f3, que aparezcan en el recibo o comprobante de la transacci\u00f3n)<\/li>\n\n\n\n<li>El formato de recepci\u00f3n de queja<\/li>\n\n\n\n<li>Identificaci\u00f3n oficial y comprobante de domicilio (escaneados)<\/li>\n\n\n\n<li>Recibos, facturas y contratos que amparen el bien adquirido o servicio contratado (escaneados)<\/li>\n\n\n\n<li>Cualquier otro documento adicional que pueda contribuir a la reclamaci\u00f3n (escaneado)<\/li>\n<\/ul>\n\n\n\n<p>Dicha documentaci\u00f3n deber\u00e1 ser enviada por correo electr\u00f3nico a la direcci\u00f3n&nbsp;<strong>extranjeros@profeco.gob.mx<\/strong>, pero cabe aclarar que s\u00f3lo podr\u00e1s presentar la queja si la transacci\u00f3n se realiz\u00f3 con alguna empresa mexicana que haya incumplido.<\/p>\n\n\n\n<div class=\"wp-block-uagb-image aligncenter uagb-block-3754b1f5 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\"  sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/assets.ejecentral.com.mx\/dims4\/default\/c24313d\/2147483647\/strip\/true\/crop\/656x680+0+0\/resize\/1389x1440!\/quality\/90\/?url=https%3A%2F%2Fk3-prod-ejecentral.s3.us-west-2.amazonaws.com%2Fbrightspot%2Fee%2F66%2F01deec3141d99a42e4e53b44a823%2Fcomo-presentar-queja-profeco.jpeg\" alt=\"\" width=\"700\" height=\"574\" title=\"\" loading=\"lazy\" role=\"img\"\/><figcaption class=\"uagb-image-caption\">C\u00f3mo presentar queja en Profeco \/ Imagen: @Profeco<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Procedimiento de queja ante Profeco<\/h2>\n\n\n\n<p>El procedimiento de queja ante Profeco incluye&nbsp;<strong>la asistencia de un abogado conciliador,<\/strong>&nbsp;quien dar\u00e1 acompa\u00f1amiento durante todo el proceso.<\/p>\n\n\n\n<p>El acuerdo entre consumidor y proveedor puede resultar en la&nbsp;<strong>devoluci\u00f3n del monto pagado,<\/strong>&nbsp;bonificaci\u00f3n o indemnizaci\u00f3n por da\u00f1os.<\/p>\n\n\n\n<p>Es importante tener en cuenta que este proceso puede tomar tiempo y que de no llegar a un acuerdo,&nbsp;<strong>hay otras instancias legales a las que se puede recurrir,<\/strong>&nbsp;y el abogado guiar\u00e1 sobre la mejor opci\u00f3n seg\u00fan el caso.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\" style=\"max-width:550px\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"es\" dir=\"ltr\">\u2705Nuestra misi\u00f3n en Profeco es proteger tus derechos como consumidor. <br> <br>Cualquier proveedor que los vulnere, comun\u00edcate con nosotros al Tel\u00e9fono del Consumidor <a href=\"https:\/\/twitter.com\/hashtag\/TelCon?src=hash&amp;ref_src=twsrc%5Etfw\">#TelCon<\/a>.<br> <br>\u260e\ufe0f 55 5568 8722 \/ 800 4688722<br>\ud83d\udcbb<a href=\"https:\/\/t.co\/60AkA8YJeY\">https:\/\/t.co\/60AkA8YJeY<\/a> <a href=\"https:\/\/t.co\/TJjOm14R3u\">pic.twitter.com\/TJjOm14R3u<\/a><\/p>&mdash; Profeco (@Profeco) <a href=\"https:\/\/twitter.com\/Profeco\/status\/1835695138510655894?ref_src=twsrc%5Etfw\">September 16, 2024<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo presentar una denuncia ante Profeco por abusos de proveedores?<\/h2>\n\n\n\n<p>Los consumidores tambi\u00e9n pueden presentar una denuncia ante Profeco por acciones u omisiones de un proveedor o prestador de servicios que los afecten, como falta de seguridad,&nbsp;<strong>precios no exhibidos o respetados,<\/strong>&nbsp;productos enga\u00f1osos, etc.<\/p>\n\n\n\n<p>En este caso la Procuradur\u00eda investigar\u00e1 y sancionar\u00e1 si se comprueban abusos.<\/p>\n\n\n\n<p><strong>No se requiere presentar pruebas ni datos personales,<\/strong>&nbsp;solo describir el problema con detalles como el nombre del proveedor, producto, servicio, ubicaci\u00f3n y fecha.<\/p>\n\n\n\n<p>Quien desee realizar alguna denuncias puede hacerlo a trav\u00e9s de los correos:<\/p>\n\n\n\n<p>Denuncias establecimientos comerciales:&nbsp;<a href=\"mailto:denunciasprofeco@profeco.gob.mx\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>denunciasprofeco@profeco.gob.mx<\/strong><\/a><br>Denuncias combustibles:&nbsp;<a href=\"mailto:denunciasgasolina@profeco.gob.mx\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>denunciasgasolina@profeco.gob.mx<\/strong><\/a><br>Denuncias Gas LP:&nbsp;<a href=\"mailto:denunciasgaslp@profeco.gob.mx\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>denunciasgaslp@profeco.gob.mx<\/strong><\/a><br>Denuncia Publicidad Enga\u00f1osa:&nbsp;<a href=\"mailto:denunciapublicitaria@profeco.gob.mx\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>denunciapublicitaria@profeco.gob.mx<\/strong><\/a><br>Denuncias telecomunicaciones:&nbsp;<a href=\"mailto:denuncias.telecom@profeco.gob.mx\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>denuncias.telecom@profeco.gob.mx<\/strong><\/a><\/p>\n\n\n\n<p>Recuerda que tambi\u00e9n puedes llamar al popular Tel\u00e9fono del Consumidor&nbsp;<strong>55 5568 8722<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:17px\"><strong><i>Toda la informaci\u00f3n que necesitas saber la encuentras en nuestras <\/i><strong style=\"\"><em style=\"font-style: italic;\">redes sociales y canal de <\/em><\/strong><\/strong><a href=\"https:\/\/t.me\/informantemx\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Telegram<\/em><\/strong><\/a>. <\/p>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:17px\"><strong><em>!\u00danete!<\/em><\/strong><\/p>\n\n\n\n<div class=\"wp-block-uagb-image aligncenter uagb-block-3acd28e8 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-zoomin wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><a class=\"\" href=\"https:\/\/t.me\/informantemx\" target=\"\" rel=\"noopener\"><img decoding=\"async\" srcset=\"https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Telegram-Verde-800x60-1.png ,https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Telegram-Verde-800x60-1.png 780w, https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Telegram-Verde-800x60-1.png 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Telegram-Verde-800x60-1.png\" alt=\"\" class=\"uag-image-23275\" width=\"800\" height=\"60\" title=\"\" loading=\"lazy\" role=\"img\"\/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-uagb-image aligncenter uagb-block-45ea2b31 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-zoomin wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><a class=\"\" href=\"https:\/\/www.facebook.com\/MX.Informante\" target=\"\" rel=\"noopener\"><img decoding=\"async\" srcset=\"https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Facebook-Verde-800x60-1.png ,https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Facebook-Verde-800x60-1.png 780w, https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Facebook-Verde-800x60-1.png 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Facebook-Verde-800x60-1.png\" alt=\"\" class=\"uag-image-23274\" width=\"800\" height=\"60\" title=\"\" loading=\"lazy\" role=\"img\"\/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-uagb-image aligncenter uagb-block-2ce4c51b wp-block-uagb-image--layout-default wp-block-uagb-image--effect-zoomin wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><a class=\"\" href=\"https:\/\/twitter.com\/mx_informante\" target=\"\" rel=\"noopener\"><img decoding=\"async\" srcset=\"https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Twitter-Verde-800x60-1.png ,https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Twitter-Verde-800x60-1.png 780w, https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Twitter-Verde-800x60-1.png 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/informante.mx\/wp-content\/uploads\/2023\/08\/Banner-Twitter-Verde-800x60-1.png\" alt=\"\" class=\"uag-image-23273\" width=\"800\" height=\"60\" title=\"\" loading=\"lazy\" role=\"img\"\/><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Te decimos qu\u00e9 puedes hacer ante Profeco cuando un proveedor no cumple con lo acordado al adquirir un producto o servicio<\/p>\n","protected":false},"author":1,"featured_media":39987,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","jetpack_post_was_ever_published":false,"footnotes":""},"categories":[9],"tags":[31],"class_list":["post-39986","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nacional","tag-nacional"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Paso a paso, as\u00ed puedes presentar 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